Frequently Asked Questions
Everything you need to know about your Emerica experience.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days depending on your location.
What is your return policy for footwear and apparel?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please ensure tags are attached and shoes are returned in their original box.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I know which size to choose?
We provide a comprehensive size guide on every product page. If you are between sizes for our skate shoes, we generally recommend sizing up for a more comfortable fit.