Returns & Exchanges
At Emerica, we stand by the quality of our skate gear and apparel, offering a 30-day window for returns on all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we make the process straightforward so you can get back to skating.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Gear
Place the unused items back in their original shoe box or packaging, ensuring all tags are attached and the product is in resalable condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your shipping box.
Drop Off and Track
Take your package to the nearest authorized carrier location; once we receive and inspect your return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing